General Feedback

The satisfaction of those who visit our website or engage our service is important to us, and we value any feedback on how you find the site or our services.

Making a Formal Complaint

You can lodge a formal complaint by completing the form below. Our procedure for handling such a complaint is:

Within two working days, we will acknowledge your complaint, and take steps to address the complaint.

Your complaint will be investigated; to this end, we may have to contact you and request further details and information. After we have completed our review, we will provide you with any available options to address the complaint and discuss with you what solutions we can offer. At this point we would expect to have the problem resolved.

If you are not satisfied and if you are operating under a Consumer Credit Agreement, you have, within the limits confined by the agreement, a right to complain to the Financial Ombudsman Service. Following are the details you will need to contact them:

Financial Ombudsman Service
183 Marsh Wall
E14 9SR

0845 080 1800 / 0800 0230 4567

Your Complaint

Please complete the following:

Contact Details

Complaint Details

Details of the Problem

If you are complaining on behalf of someone else, a business or a trust, please fill in this second table.


Please tick the checkbox if you agree with the following declaration:

I have reported everything to the best of my knowledge.
I understand that you will need some personal details about me and that you might keep them and share the given information with relevant organisations.
I agree to cooperate fully during the investigation of my complaint.