Making a Formal Complaint
You can lodge a formal complaint by completing the form below. Our procedure for handling such a complaint is:
Within two working days, we will acknowledge your complaint, and take steps to address the complaint.
Your complaint will be investigated; to this end, we may have to contact you and request further details and information. After we have completed our review, we will provide you with any available options to address the complaint and discuss with you what solutions we can offer. At this point we would expect to have the problem resolved.
If you are not satisfied and if you are operating under a Consumer Credit Agreement, you have, within the limits confined by the agreement, a right to complain to the Financial Ombudsman Service. Following are the details you will need to contact them:
Financial Ombudsman Service
183 Marsh Wall
0845 080 1800 / 0800 0230 4567
Please complete the following: