Augusta London

+44 (0) 203 510 0555
3rd Floor
123 Victoria Street
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Augusta Sydney

+61 2 8311 0555
Suite 5723
Level 57, MLC Centre
19-29 Martin Place
NSW 2000
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Augusta Toronto

+1 647 363 5910
2 Bloor Street West, Suite 700
Office 753
Toronto, ON
M4W 3E2
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Augusta Melbourne

+61 2 8311 0555
Level 40,
140 William Street,
Victoria, 3000
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Media Relations

+44 (0) 203 510 0555
Get in touch with Augusta


The satisfaction of those who visit Augusta’s website or engage our services is important to us, and we value any feedback on how you find the site or our services. You can do this via

Making a Formal Complaint

You can lodge a formal complaint by completing the form below. Our procedure for handling such a complaint is:

STEP 1 Within two working days, we will acknowledge your complaint, and take steps to address the complaint.

STEP 2 Your complaint will be investigated; to this end, we may have to contact you and request further details and information. After we have completed our review, we will provide you with any available options to address the complaint and discuss with you what solutions we can offer. At this point we would expect to have the problem resolved.

STEP 3 If you are not satisfied and if you are operating under a Consumer Credit Agreement, you have, within the limits confined by the agreement, a right to complain to the Financial Ombudsman Service. Following are the details you will need to contact them:

Financial Ombudsman Service
Exchange Tower, Harbour Exchange, London, E14 9SR

Telephone +44 (0)800 023 4567
Email address


Can we support your case? Contact us. No obligations.
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