Augusta London

+44 (0) 203 510 0555
The Peak
2nd Floor
5 Wilton Road
London
SW1V 1AN
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Augusta Sydney

+61 2 8311 0555
Suite 6
Level 1
55 Grosvenor Street
Neutral Bay
NSW 2089
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Augusta Toronto

+1 647 777 1703
2 Bloor Street West, Suite 700
Office 710
Toronto, ON
M4W 3E2
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Augusta Melbourne

+61 2 8311 0555
Suite 4008, Level 40,
140 William Street,
Melbourne, Victoria,
3000
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Get in touch

Feedback

The satisfaction of those who visit Augusta’s website or engage our service is important to us, and we value any feedback on how you find the site or our services. You can do this via [email protected]

Making a Formal Complaint

You can lodge a formal complaint by completing the form below. Our procedure for handling such a complaint is:

STEP 1 Within two working days, we will acknowledge your complaint, and take steps to address the complaint.

STEP 2 Your complaint will be investigated; to this end, we may have to contact you and request further details and information. After we have completed our review, we will provide you with any available options to address the complaint and discuss with you what solutions we can offer. At this point we would expect to have the problem resolved.

STEP 3 If you are not satisfied and if you are operating under a Consumer Credit Agreement, you have, within the limits confined by the agreement, a right to complain to the Financial Ombudsman Service. Following are the details you will need to contact them:

Address
Financial Ombudsman Service
183 Marsh Wall, London, E14 9SR

Telephone 0845 080 1800 / 0800 0230 4567
Website www.financial-ombudsman.org.uk
Email address [email protected]

 

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